Whim for Hotels

Help guests figure out
what to do next.

Your hotel brings the point of view. Whim adds the local picture. The guest’s moment shapes what comes next. Your team controls what’s featured, preferred or excluded, and guests can reach it before arrival, on your website, around the property and in the messages you already send.

See the hotel experience Build one for my hotel
01Your hotel’s point of view

Your restaurants, amenities, preferred places and concierge favourites come first.

See how → 02The local picture

Opening hours, events, happy hours, weather and walking time, kept current.

See how → 03The guest’s moment

Time free, weather, who they’re with and what’s already planned decide what fits.

See it → 04Your standards

Feature, prefer, exclude and prioritize, in your hotel’s voice.

See the controls → 05Across the guest journey

Before arrival, on your website, around the property and in guest messages.

See where →

Proactive, not a question box

Guests shouldn’t have to ask.

At 10 AM, Whim might lead with brunch, a market and a waterfront walk. At 4 PM, dinner, tonight’s events and sunset. If it starts raining, the experience changes again. Guests can still ask naturally when they want to.

4:10 PM · Tuesday

Two hours before dinner. Rain in 40 minutes.

Your hotel · Local picks☂ 14° · rain at 4:50
Whim already knowsStaying downtownCoupleDinner at 7Rain at 4:50

Three ideas that fit before 7

Aperitivo in the hotel barIn the lobby · until 7
Your pickStays dry
Chowder at a covered counter5 min walk · open till 9
Good in rainFits your time
Harbour walk before the rainFrom the door · 35 min loop
Go nowBack by 5:30
Reads the forecastFits the gap before dinnerFeatures your own barKnows it closes at 9Real walking time

Illustrative example. In a live deployment, every detail comes from current local sources.

How it works

Your hotel’s point of view, carried beyond the property.

Every hotel has its own sense of what belongs. Whim brings that point of view together with what is happening nearby and what fits the guest’s moment.

Your hotel

The experience you want to extend

Your restaurants and bars · Spa and amenities · Packages and offers · Preferred local places · Trusted partners · Concierge favourites · Seasonal priorities

It begins with what your hotel knows, recommends and stands behind.

The local picture

What Whim brings into view

Restaurants and cafés · Opening hours · Happy hours and brunch · Events and live music · Things to do nearby · Weather · Walking and travel time · Sunset and time of day

Whim keeps the surrounding neighbourhood current, relevant and useful.

The guest moment

What makes the recommendation right

Before check-in · A few hours free · Dinner later tonight · A rainy afternoon · Solo, couple, family or group · Where they are · What they already have planned

The right idea at 10 in the morning may be completely different by 6.

What the guest experiences

3 hours before dinner · Clear evening · Couple

Waterfront walk before sunsetLocal picture · 12 min walk
Aperitivo in your hotel barYour pick · until 7
Dinner at 8Their plan · back with time to spare

Your hotel brings the point of view. Whim brings the local picture. The guest’s moment shapes what comes next.

Your standards

Your team decides what belongs.

Feature

Bring forward your restaurant, bar, spa, amenities and offers when they genuinely fit.

Prefer

Give greater visibility to places your team trusts and partners you are comfortable recommending.

Exclude

Keep specific places, categories or experiences out of the guest experience.

Prioritize

Reflect seasonal moments, hotel programming and what matters to the property right now.

Voice

Keep every recommendation aligned with the character and tone of your hotel.

Public local information can support any relevant Whim experience. Your hotel’s own recommendations, amenities and policies stay in your deployment unless you choose to share them.

74%

of travellers want recommendations from locals when they travel.

Hilton Trends Report
$253B

global travel-experiences market, growing 17% in 2024 versus 6% for travel overall.

Phocuswright / Arival
84%

of business-event attendees say experiencing local culture is a major perk of work travel.

Hilton / Ipsos

Your guests are already deciding what to do. The question is whether your hotel is part of that decision.

Across the stay

The same neighbourhood, a different answer every hour.

Before arrival or between plans, the same local picture adapts to the guest’s moment.

1

Before arrival

“We land at noon, check-in is at 4. What should we do first?” Whim answers before they even walk in.

What’s good before check-in?
2

During the stay

“It’s raining. What can we do this afternoon?” The picks change with the moment.

Good in the rain, close by
A long lunch indoorsCovered, 5 min walk
Gallery afternoonOpen till 6
Coffee and a bookAround the corner
See the afternoon →
3

A free two-hour window

“Dinner is at 8. What fits before that?” Whim shapes the gap into a plan.

Two hours before dinner
Seawall at duskFits before 8
Aperitivo nearby5 min walk
Sunset viewpoint8:37 tonight
Build the gap →
Where guests find it

One local experience, across the guest journey.

Same hotel point of view. Different moments, different touchpoints: before arrival, on your website, around the property and during the stay.

01Website & mobile

On your website

Whim sits directly within your existing hotel website and adapts naturally to mobile, giving guests instant access without downloading an app.

Examples:
Hotel websiteMobile browserGuest pages
02Around the property

At the moments guests ask

Put the same local picks wherever guests are most likely to wonder what to do next, using branded QR touchpoints throughout the property.

Examples:
Front deskKey cardsGuest roomsElevatorsLobby
03Before arrival & during the stay

Before and during the stay

Give guests a direct path to local picks through the communications you already send before arrival and during their stay.

Examples:
Pre-arrival emailWelcome messageDigital compendiumFront desk message
Optional: Whim can also design and produce branded QR collateral for launch.
What changes

Better for guests. Better for your hotel.

◎

Better guest decisions

Give guests useful, timely recommendations without sending them to a generic travel app.

☆

Extend your brand beyond the lobby

The experience reflects your hotel’s voice, preferred places and neighbourhood perspective.

☏

Fewer repeat local questions

Give guests a useful self-serve starting point between conversations with your concierge or front desk. Your team’s local knowledge, available beyond the desk.

↗

Learn what guests are looking for

See what guests explore, what they engage with, when they explore and what they’re looking for.

Guest experience insights

See what your guests are looking for.

Turn guest intent into something your front desk, marketing and guest-experience teams can learn from. Once you are live, the dashboard reports your own guests only.

What you can learn
  • What guests are trying to do
  • Most explored categories
  • When discovery happens during the day
  • Which recommendations get engagement
  • Differences by property or stay period
  • Interest in hotel amenities and preferred partners
Live metrics appear here once your first guests start exploring.
Designed for hotel IT teams too.
No guest account required
No app required
Privacy-conscious analytics
Hosted by Whim
Works with existing websites
Built for different stays

For every type of stay.

Whim adapts to your guests, your neighbourhood and the way they travel.

Urban Hotels
The neighbourhood at your doorstep
Airport Hotels
Time-aware for shorter stays
Resort
Activities, nature and experiences
Groups & Conferences
Make the hours around the agenda part of the destination
Extended Stay
Explore like a local, live like a local

Conference ends at 4:30, dinner isn’t until 7:30. Whim turns that two-hour gap into something delegates actually remember. 84% of business-event attendees say experiencing local culture is a major perk of work travel.

Multi-property

One property or an entire portfolio.

Each hotel gets its own neighbourhood, branding and controls, while groups can view insights across properties.

Vancouver DowntownTonight · Gastown · Seawall
→
RichmondNight market · Asian dining · Steveston
→
WhistlerMountain conditions · Village · Events
→
Simple to launch

Easy to evaluate. Easy to roll out.

Start with one property and prove the experience before deciding whether to expand.

01
Share your websiteWe review your property, neighbourhood and guest context.
02
We build your conceptA tailored experience in your brand and design language.
03
You review & refineYour team shapes preferred places, exclusions and priorities.
04
Go liveLaunch on your website and optional in-stay QR touchpoints.
Free working concept

See Whim with your real hotel.

We’ll build a focused concept using the information you already publish: your property, your neighbourhood and your brand. Nothing to install, nothing to book.

Free. No meeting required. We’ll send it back within 48 hours.

Prefer email? [email protected]

Two live demos

One platform. Two unmistakably different hotels.

These demos use the same Whim underneath, but each one adopts the hotel’s own palette, typography, tone and neighbourhood priorities.

Both are demonstration properties, and both are open: the experience inside each one runs on live Whim neighbourhood data for North Vancouver and Coal Harbour.

FAQ

What hotel teams usually ask.

Where does the information come from? ＋

Whim is built on current local knowledge: venue details, events and opening hours sourced from the places and organizations that publish them, refreshed daily, plus weather and walking distance from your door. Your team’s features, preferences and exclusions sit on top, so the picks always carry your hotel’s point of view.

Does this replace our concierge or front desk? ＋

No. Whim is a self-serve discovery layer for the everyday questions guests ask most often. It can complement your concierge and front-desk teams by giving them a branded digital starting point to share with guests.

Do guests need an app or account? ＋

No. Whim can work directly in the browser from your website or a QR code. No guest account is required for the core experience.

Can our hotel control what appears? ＋

Yes. Properties can prioritize hotel venues, curate preferred recommendations, exclude specific places or categories, and set seasonal priorities while Whim handles the ongoing local data and recommendation layer.

Can this work across multiple properties? ＋

Yes. Each property can have its own local experience and controls, while portfolio teams can view higher-level usage and guest-interest patterns across locations.